When choosing Outsourcing Company ITIL is important – Gartner says
In February and May this year, Gartner published two reports on Help Desk outsourcing. The first relates to the American market, the second to the Western European. In both cases, Gartner indicates...
View ArticleFacts on IT Service Management
Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their...
View ArticleService Catalog Community
How to create a service catalog or a service portfolio? What should a service catalog contain ? What attributes should services have? If you think that reading ITIL (even version 3) is enough to get...
View ArticleFrameworks in management of IT
There is an widespread opinion that management of it services = ITIL, sometimes someone might also though about CobiT, but there are so many others standards or frameworks, which can be used in...
View ArticleITIL = Best Practices = mediocrity ?
According to Dilbert… An interesting topic for consideration at the long winter evenings If ITIL is the best practice in IT service management and the best practice means universal acceptance in a...
View ArticleITIL training for free (almost)
Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3)...
View ArticleITIL, is there something new?
Last week I had an opportunity to talk with many people who were ‘fresh’ after an ITIL foundation training. One of the opinions gave me to think. “You know Mateusz, the whole ITIL is nothing new, and...
View ArticleITIL – Six Sigma vs ITIL or together PDCA and DMAIC
Six Sigma is a methodology used in quality management, that was created in the early 80’s of the twentieth century by Bob Galvin and Bill Smith from Motorola. Nowadays, Six Sigma can be seen at three...
View ArticleITIL v3 Manger’s Bridge – the way to ITIL Expert my impressions after the...
If you are already happy holders of ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at...
View ArticleFree ITIL v3 course – collection of ITIL v3 movies
During youtube browsing I found a collection of movies that are fragments of ITIL v3 lectures by Marco Cattaneo from Charles Stuart University. The movies can be found on the youtube, but for your...
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